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Product & Catalog Manager in Perrysburg, OH at FRAM Group

Date Posted: 6/14/2018

Job Snapshot

Job Description

Manage all aspects of product and catalog/content teams, including:   driving excellence in product management; NPI process, product life cycle analysis, pricing, database management practices and research methods, managing catalog and content customer project delivery, creating a vision and leading the consumer support center (including call center, web-support, and social media support), and developing industry expertise and mentoring staff. Become an expert on customer requirements, trends, and develop initiatives for continuous improvement on customer content delivery projects. Plan and lead consumer service call center activity, including leading customer experience metrics and Voice of the Customer reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Manage product and catalog team, including day-to-day direction, performance management, development and execution of strategic initiatives.
  • Maintain key industry and customer relationships to learn industry requirements and develop customer support plans that meet or exceed customer requirements for catalog services, technologies, data and publication delivery.
  • Oversee maintenance of complete application and cross reference database.
  • Manage product management team to ensure delivery on NPI’s, pricing analysis, competitive benchmarking, product line strategies, cross referencing and product life cycle management.
  • Manages catalog team activity to ensure delivery of complete and correct customer publications, electronic data, brand publications, and all forms of catalog publications. Ensure on-time delivery of scheduled publication outputs.
  • Manage product/catalog AOP/budget adherence.
  • Provide strategic direction for catalog call center team and all related support requirements, including staffing issues, performance management, technology strategic leadership, and customer experience management.
  • Lead team to provide efficient, timely support to sales organizations with cross-reference reports, vehicle population analysis, and new model opportunities.
  • Drive customer data needs and specifications into the overall department process to create the best brand content possible
  • Monitor and assess our competitive marketplace position as it relates to content, brand identity, and competitive leadership in our market segments.
  • Performs other duties, as needed.

Job Requirements

Bachelor’s degree in Business, Marketing, or related

Product management experience

Strong experience managing complex customer-facing projects

Demonstrated experience developing people and managing employee performance

Demonstrated strong people leadership and development skills

Strong ability to communicate well with customers, vendors, industry professionals, and all organizational levels.

                                     EOE/W/M/Vets/Disabled